TYPE GRAPHICS DESIGN BULK MAILING FULFILLMENT CENTER

But those who hope in the Lord will renew their strength, they will soar on wings like eagles
they will run and not grow weary, they will walk and not be faint -Isiah 40:31


Terms & Conditions

Mail Industry Customs

Below you will find our terms and conditions, Please read through them thoroughly and carefully.

  1. Proposals:

    Proposals are subject to acceptance within 90 days. Proposals are based on the cost of labor and materials on the date of the proposal. If changes occur in cost of materials, labor, or other costs prior to acceptance, or if the customer requires changes in the mailing schedule subsequent to acceptance, the right is reserved to change the price quoted. Subsequent orders will be subject to price revision if required. Proposals do not include applicable taxes, shipping costs, or deliveries unless specifically stated. Postage included on proposals is an estimate only. Proposals are only valid when in writing.

  2. Cancellation:

    Orders may be canceled by the customer at any time by notice in writing or via e-mail with the understanding that Raoset Inc. will be compensated in full for any work or services performed prior to cancellation, plus the cost of any goods or services purchased for the order.

  3. Alterations/Specifications:

    Prices quoted are based upon our understanding of the specifications submitted. If there is a change in specifications or instructions resulting in additional costs, the work performed will be billed at the current rates, and mailing date may be delayed.

  4. Verbal Orders:

    Written or e-mail orders are strongly recommended. Verbal orders are accepted with the provision that the final specifications will be those faxed or mailed and understood by Raoset at the time the work has started.

  5. Postage:

    Proposals include estimated postage only. Raoset will notify the customer in writing, by email, or telephone as soon as the actual amount of postage is known and will notify the customer of the date when the postage is needed in order to complete the mailing prior to the agreed upon mailing date. While Raoset will make every effort to provide the customer with an accurate estimate of required postage, Raoset is not responsible for additional postage charges if the rate of postage changes to the design of the mailpiece. Payment of postage in advance is required on all orders and is the responsibility of the customer. Raoset reserves the right to hold mailings for which sufficient postage has not been paid or until postage payment has been verified. The customer will provide the postage payment in adequate time for Raoset to complete the mailing prior to the previously agreed upon mail date. The customer is responsible for all postage and/or shipping charges assessed/made by the Post Office or any other shipping agent after the mailing has been mailed.

  6. Acceptance of Order:

    The customer agrees that Raoset may refuse at any time to mail any copy, photographs, or illustrations of any kind that in the managment's sole judgement believes is an invasion of privacy, is degrading, libelous, unlawful, profane, obscene, pornographic, tends to ridicule or embarrass, or is in bad taste, or which in the management's sole judgement is an infringement on a trade mark, or trade name, or service mark, or copyright belonging to others.

    The Customer also agrees to defend and hold Raoset harmless in any suit or court action brought against the mailer for alleged damages, costs, expenses (including reasonable attorney's fees), liabilities, or losses resulting from circumstances where the mailer, acting as the customer's agent, uses copy, photographs, or illustrations that are believed by others to be degrading, libelous or harmful to their reputations, images, or standing in the community or which management's sole judgement is an infringement on a trade mark, trade name, service mark, or copyright belonging to others, or in a suit or court action brought against the mailer for actions of the customer's employees which may occur as a result of any mailing.

  7. Mailing Lists:

    Customer's mailing list(s) in Raoset's possession for storage or otherwise, is the exclusive property of the customer and shall be used only at the customer's instructions. Raoset shall provide reasonable and prudent protection against the loss of a customer's list, in much the same manner that the customer would itself. This includes adequate backup procedures for all files and programs. Raoset shall pay for the cost of replacing such lists in the event of systems failure, loss by fire, vandalism, theft or other such causes (excluding destruction of the list due to the customer's negligence or willful misconduct), provided that the customer has a duplicate list or has the source material from which the list was compiled, and then only the extent of the costs involved in replacing the lost list. Raoset shall not be liable for compiling such lists nor for an intangible or special value attached thereto.

    Raoset is not responsible for the accuracy of lists or other data supplied by the customer or list broker. Unless otherwise specified in writing in advance all rented mailing lists are provided on a one-time use basis.

  8. Materials:

    Raoset assumes in all quotations that all material provided will permit efficient handling on automated equipment, and meets equipment manufacturer's published specifications. Materials furnished that are within manufacturer's specifications but in which are not up to acceptable operational standards due to poor folding, facing, trimming, packing, sticking together of material, insufficient leeway between enclosures and envelopes, square envelope flaps or other causes, will be subject to pricing at special rates. The customer will be notified when a deficiency is discovered and approval will be obtained for handling at special rates before proceeding with work, and new delivery schedule may result.

    Raoset is not responsible for identifying errors in preprinted copy on customer-furnished materials and assumes no liability for damages resulting from the mailing of materials which contain erroneous information. When performing mailings for not-for-profit customers, Raoset is not responsible for content in mailed materials which causes a customer to lose their Nonprofit Status.

    All direct mail handling and processing involves spoilage. Allowances for spoilage should be taken into consideration in ordering material. Every effort will be made to handle customer's material with frugality and to prevent undue spoilage. Nevertheless, Raoset cannot accept responsibility for shortages of material as a result of normal spoilage in processing. All stock and materials belonging to a customer will be held and stored only at the customer's risk, and the customer shall be responsibile for insurance on their material.

    Printer delivery tickets must accompany the materials delivered, and should show the number of skids or cartons, the quantity per skid or carton, and the total delivery quantity. Each incoming carton or skid must bear an identity, item code, quantity and a sample clearly visible. Each skid should have only one material version, unless clearly marked and separated. Multiple items should not be included within a single carton, skid or container unless noted thereon and on accompanying paperwork. Raoset will apply a surcharge for any rework necessary for materials received not meeting these specifications.

    Raoset accepts printers' count until processing, and assumes no responsibility for shortages discovered at that time. Additional charges may apply if the customer requires the mailer to verify printers' counts prior to processing. Customer is expected to provide Raoset with sufficient inventory or adequate sources of supply to meet anticipated demand. Cost of backorders, delay notices, canceled orders and increased customer service resulting from out of stock conditions will be billed additional to customer.

    Collect shipment will be accepted only if clearance is obtained in advance, and a service charge will be added to the actual freight charges. Raoset is not responsible for the condition of shipped overs, unless customer has been billed for packing and/or shipping.

    The customer retains title to and the insurable interest in its materials. Because of this Raoset is held harmless for acts not of its doing that create losses. It is the responsibility of Raoset to carry insurance to protect against acts of negligence on the part of its employees in the normal course of business. If specific additional insurance coverage is desired, such coverage must be specified by agreement or by separate insurance rider and premium. In such instances, the liability for losses will be limited to the agreed upon insurance amount.

  9. Labels:

    Labels must be within equipment manufacturers' published specifications for labeling equipment. For paper labels as well as those which are electronically generated, quoted prices assume that label placement will be in the position most adventageous to production speed, or additional charges will be billed.

  10. Inserting Sequence:

    Every effort will be made to insert material in the sequence and facing the direction the customer requests, but quoted prices assume the most advantageous production speeds, and specified sequence or facing may result in additional charges being billed.

  11. Overages:

    The customer must advise Raoset, in advance of the job, the disposition of overs. Overs may be returned to the customer, stored, or destroyed. If items are stored or returned, applicable storeage and delivery charges will be added. Additionally, at Raoset's option and without liablity to Raoset, material may be automatically destroyed after 60 days if the customer has failed to respond to a disposition request or failed to pay for storage starting 30 days after the mail date. Premium storage rates may be applied to old material or materials for which disposition has not been designated.

  12. Delivery Schedules:

    Raoset will make every effort to meet scheduled delivery and mailing date(s), but accepts no liability for failure to meet any requested delivery dates. In addition, Raoset has no control over US Postal Service, United Parcel Service, FedEx or other schedules and cannot guarantee when the mail or shipment deposited with or released to these carriers will be delivered. The customer shall accept the date which mail or shipments were deposited with or released to these carriers as the date of delivery.

    All orders are accepted contingent to fire, accident, act of God, mechanical breakdown or other case beyond Raoset's control. Since the time element is an integral part of our business, quoted prices are based upon a specific set of time schedules for completion. Any requested deviation from the schedules described or agreed upon by both parties at commencement of order may alter the quoted price. Late material may affect the completion date of the order by a greater degree than the actual elapsed time the material is late.

  13. Errors in Mailing:

    Raoset shall be liable only to the extent of remailing a correction or corrected job as soon as possible to rectify the mistake, and allowable damages shall be limited to the value of the work performed. In no case is Raoset liable for loss of business: incidental or consequential damages: or costs in excess of billing for services related to the specific job.

  14. Delinquent Invoices:

    If money is owed Raoset, management may, at our option, hold the customer's list or printing or other property against payment of delinquent invoices. "Delinquent" is defined as "past the agreed or specified payment date". After suitable credit has been established, unless otherwise specified in writing by Raoset, terms are net with interest as allowed by law applied to delinquent invoices. Customers are responsible for any related collection costs, legal fees and interest.

  15. Broker/ Ad Agency/Reseller:

    When contracting with an intermediary such as a broker, ad agency or reseller for work on behalf of their clients, the mailer will hold the intermediary fully responsible for timely payment of invoices and for related collection costs, legal fees and interest. This will be done without regard to whether the intermediary has been paid by their client for services rendered.

  16. Taxes:

    All amounts due for taxes and assessments will be added to the customer's invoice and are the responsibility of the customer. No tax exemption will be granted unless official proof of the customer's exemption is on file with Raoset or such document accompanies the order. If, after the customer has paid the invoice, it is determined that more tax is due, the customer must promptly remit the required taxes to the taxing authority or immediately reimburse the mailer for any additional taxes paid by the mailer.

  17. Sole and Exclusive Remedy:

    The sole and exclusive remedy of customer for the breach of this agreement by Raoset or any express or implied warranties pertaining to the mailing purchased by customer pursuant to this agreement, shall be remailing as provided in paragraph 13 above. Alternatively Raoset may, at its opinion, provide a full refund of the invoice price. Customer shall notify Raoset by written notice of any defect in the mailing within the period of 60 days immediately following the mailing. Failure by customer to notify Raoset within this 60 day period shall relieve Raoset from any liability to customer as a result of the defective mailing. The remedy here provided by Raoset as to remailing shall be customer's sole and exclusive remedy and is expressly made in substitution of any and all remedies otherwise provided under the Uniform Commercial Code as enacted in the state of Michigan or any other state jurisdiction. Under no circumstances shall Raoset be liable to customer or any other person for any consequential, incidental, economic, direct, indirect, general or specific damages arising out of any breach of warranty, express or implied, under agreement.

  18. State of Michigan:

    This agreement shall be interpreted in accordance with the laws of, and entered within the jurisdiction of, the state of Michigan. Any suit against Raoset involving this agreement shall be brought in a court of competent jurisdiction within the county of Ottawa and the state of Michigan.

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